Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Add the desired products to your cart, then follow the checkout steps. You will receive a confirmation email once the order is validated.
Can I modify or cancel my order?
Contact us quickly at [EMAIL ADDRESS]. If the order has not yet been shipped, we will do our best to modify or cancel it.
Delivery
What are the delivery times?
Orders are shipped within [X] business days. Delivery then takes [X] to [X] days depending on your location.
Do you ship internationally?
Yes, we ship to many countries. Fees and times vary by destination and are indicated during checkout.
Returns and Refunds
How do I return a product?
You have 14 days after receipt to return an item. Please consult our return policy for the complete procedure.
When will I be refunded?
Refunds are processed within 14 days of receiving the return, using the same payment method.
Products
Are the products guaranteed?
Yes, all our products benefit from the 2-year legal guarantee of conformity.
Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express) and other payment methods displayed at checkout.
Are my payments secure?
Yes, all transactions are secured via SSL protocol and our PCI DSS certified payment provider.
Didn't find your answer?
Contact us via our contact page, and we will respond within 24 to 48 hours.