Return and Refund Policy
Right of withdrawal
In accordance with French law, you have 14 days from the receipt of your order to return an item to us, without having to justify your decision.
Return conditions
To be accepted, the returned product must be:
- In its original, unused condition
- In its original packaging
- Accompanied by the invoice or order form
Return procedure
- Contact us at [EMAIL ADDRESS] with your order number
- We will provide you with the return address
- Ship the package at your own expense (except for defective products)
- Keep your proof of shipment
Refund
Once the return is received and verified, we will process the refund within 14 days via the same payment method used during the purchase.
Defective products
If you receive a defective or damaged product, contact us immediately at [EMAIL ADDRESS] with photos. We will cover the return shipping costs and offer you a replacement or a full refund.
Contact
For any questions: [EMAIL ADDRESS]